Refund Policy

At Northern Mass Electrical Solutions LLC, we value fairness, transparency, and customer satisfaction. Because every project is unique, all refund requests are handled on a case-by-case basis. Customers must contact us directly by phone or email within 14 days of service completion to discuss their concerns.

Refund eligibility is determined based on several factors, including service quality, project completion status, and material costs. Depending on the circumstances, refunds may be full or partial, or in some cases, may not apply due to the custom nature of our services and materials used.

Northern Mass Electrical Solutions LLC reserves the right to assess each situation individually and makes no guarantee of refunds without prior review and written approval. We are committed to working with each client to reach a fair and reasonable resolution in accordance with applicable consumer protection laws.

By using our services, you acknowledge and agree to the terms of this Refund Policy.